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Jeff Troyer
Executive Director

Jeff has worked for KCCDA since February 2016 when he was hired to begin the consolidation of the five 911 centers – the Cities of Kalamazoo and Portage, Kalamazoo County, Kalamazoo Township, and Western Michigan University.  Jeff serves as the organization’s chief executive and is responsible for all aspects of the 9-1-1 Communications Center.  Prior to accepting his position with KCCDA, Jeff consolidated three 9-1-1 centers in Calhoun County and served as the agency’s Executive Director for six years after.  Jeff has a Bachelor of Science in Administration with a focus in Organizational Management from Central Michigan University.  Jeff is very active in 9-1-1 organizations and legislative issues throughout the State of Michigan; including Chairperson of the Michigan State 911 Committee.


Torie Rose
Deputy Director

Torie has worked for KCCDA since December 2017.  Torie serves as the organization’s deputy director and is responsible for the operations of the 9-1-1 Communications Center.  Prior to accepting her position with KCCDA, Torie was the Communications Supervisor for the dispatcher center at Portage Department of Public Safety for four years.  Torie has a Bachelor of Arts and Science in Criminal Justice and Sociology from Western Michigan University.  Torie started her career in law enforcement as a co-op student with Portage Department of Public Safety and has been in the industry in some capacity ever since.


Jon Moored
Network & Systems Administrator

Jon has worked for KCCDA since August 2018. Jon is the Network & Systems Administrator and is responsible for maintaining and implementing various network, servers and computer equipment. Prior to accepting his position with KCCDA, Jon worked for the City of Holland in the IT department working for the Fire Department, Police Department and City Hall.  Jon has a Bachelors in Technology Project Management with a focus in Information Security Systems from Davenport University.


Marty Ftacek
Support Specialist

Marty came to KCCDA in February of 2018 in primary support of public safety systems used by KCCDA and partner agencies. Marty has extensive experience with 911/public safety technology including computer aided dispatch deployment and two-way radio fleet management. Prior to his current assignment, Marty worked as a dispatcher/communications training officer for Calhoun County 911 and in various roles at Lifecare Ambulance Service. Marty is a certified Firefighter I/II and Emergency Medical Technician. He serves as an On-call firefighter with the Charter Township of Bedford in neighboring Calhoun County.


Chris McComb
Executive Administrative Assistant

Chris came to KCCDA in August 2018 to serve as the Executive Administrative Assistant.  Her duties include payroll, benefits, accounts payable and office management.  Before coming to KCCDA, Chris spent nine years as the Executive Administrative Assistant to the County Administrator in Calhoun County.


Marie Gleesing
Training Supervisor

Marie came to work for KCCDA October 2018.  Marie is the Training Supervisor and is responsible for evaluating employee performance through the review of completed work assignments and work techniques.  She oversees the KCCDA Quality Assurance Program.   Prior to her position at KCCDA, Marie comes to us with 22 years of experience working at the City of Portage in the Public Safety Communications center as a dispatcher, communications training officer and a supervisor.   Marie has an Associates of Science degree as a Business Information Specialist.ed.


Sarah Clark
Quality Assurance Supervisor

Sarah has worked for KCCDA since October 2018. She was hired as a Shift Supervisor on night shift, and was promoted to Quality Assurance Supervisor in January 2020. Prior to her position with KCCDA, Sarah was a Dispatcher, Communications Training Officer and Group Leader in the Integrated Dispatch Center at the Kalamazoo Department of Public Safety for ten years. Sarah has an Associate of Applied Science degree from Kalamazoo Valley Community College in Law Enforcement, a Bachelor of Arts degree in Public Service Administration and Law Enforcement from Siena Heights University and a Master of Arts degree in Emergency Management Leadership from Adler University. She also holds an ENP Certification from the National Emergency Number Association.