The Kalamazoo County Consolidated Dispatch Authority (KCCDA) was created on October 30, 2014 and includes the City of Kalamazoo, the City of Portage, the County of Kalamazoo, the Charter Township of Kalamazoo, and Western Michigan University.

The KCCDA was formed with the intent of each entity within Kalamazoo County to merge its public safety dispatch operations into a county-wide Consolidated Dispatch Operation.  On January 19, 1988, the Kalamazoo County Board of Commissioners adopted a 9-1-1 Service Plan for the County of Kalamazoo under the authority of Act 32 of the Public Acts of the State of Michigan of 1986, as amended (MCL 484.1101 et seq.), commonly referred to as the Emergency Telephone Service Enabling Act.  The 9-1-1 Service Plan involves five (5) Public Safety Answering Points (PSAPs) consisting of the County of Kalamazoo, the City of Kalamazoo, the City of Portage, the Charter Township of Kalamazoo, and Western Michigan University for the purpose of receiving 9-1-1 calls and dispatching public safety response services as appropriate.

The KCCDA is an efficient and non-duplicative way of providing cost effective and efficient response to public safety emergency services, including the dispatch of emergency police, fire, and medical services within Kalamazoo County.  The KCCDA is charged with the responsibility of ultimately operating a central communications system for participating Local Governmental Units and the County and other supporting agencies or entities as determined by the Governing Board of Directors.

KCCDA's Strategic Business Plan


The Strategic Business Plan was last updated in January of 2018 and includes an outline of the following:

  • Organizational Overview
  • Personnel and Staffing
  • Financial Strategy
  • Facility
  • Primary Systems & Equipment
  • EMS Dispatch
  • Fire Dispatch
  • Law Enforcement Dispatch
  • Quaility Assurance
Organizational Chart