Kalamazoo County 

Consolidated Dispatch Authority​​​​

Governmental collaborative to create an efficient and non-duplicative way of providing cost effective and efficient response to public safety emergency services, including the dispatch of emergency police, fire, and medical services within Kalamazoo County.

TRAINING SUPERVISOR
The Training Supervisor is assigned to coordinate and oversee dispatch center staff training (initial employee training and continuing education).  Identifies staff development and training needs and ensures that training is obtained.  In addition, the Training Supervisor is a sub-classification of a Dispatch Supervisor, so the Training Supervisor would also be responsible for coordinating efficient day-to-day operations of the dispatch center including but not limited to monitoring, assisting, directing, coaching, and evaluating Emergency Communications Officer I’s and II’s.  The position would perform all dispatch center staff functions and assist with implementation of policies and ensure compliance.  Supervisors work within general methods and guidelines, and exercise considerate independent judgment to select appropriate courses of action and discretion in supervising the work of subordinate employees.

QUALITY ASSURANCE SUPERVISOR
The Quality Assurance Supervisor is assigned to coordinate and oversee KCCDA’s Quality Assurance Program. Evaluates and verifies employee performance through the review of completed work assignments and work techniques.  In addition, the Quality Assurance Supervisor is a sub-classification of a Dispatch Supervisor, so the Quality Assurance Supervisor would also be responsible for coordinating efficient day-to-day operations of the dispatch center including but not limited to monitoring, assisting, directing, coaching, and evaluating Emergency Communications Officer I’s and II’s.  The position would perform all dispatch center staff functions and assist with implementation of policies and ensure compliance.  Supervisors work within general methods and guidelines, and exercise considerate independent judgment to select appropriate courses of action and discretion in supervising the work of subordinate employees.



We are accepting applications for the following positions: 

An Equal Opportunity Employer

​​​​Kalamazoo County Consolidated Dispatch Authority (KCCDA) considers applications for all positions without regard to race, color, sex, age, religion, national origin, marital status, a person's political affiliation, sexual orientation or gender identity, height, weight, disability, citizenship status, genetic information or any other legally protected status.

Employment Opportunities